Privacy Policy

About this policy

EfikZara Ltd. ("EfikZara," "we," "us," or "our") operates efikzara.sellfy.store. This policy explains how personal information is handled when you browse this store, purchase a product, join our mailing list, or contact us.

Our store is hosted by Sellfy. Sellfy, payment providers, and other services involved in your order may also process information under their own privacy notices. This policy describes our store activities; it does not replace those notices.

Information we collect

• Contact and order information: your name, email address, products and variants purchased, order number, transaction status, and billing or shipping details supplied at checkout.
• Messages you send us: information included in support requests, inquiries, or other correspondence.
• Mailing list information: your email address, subscription preferences, and available campaign activity, such as opens and link clicks.
• Technical information: the store platform may collect your IP address, browser and device information, pages visited, referral source, and cookie or similar identifiers.

Payment details are handled by the payment provider you choose at checkout, such as Stripe or PayPal. We receive order and payment-status information; please do not send full card numbers, security codes, or payment-account passwords through our contact form or email.

Please share only what is needed for your request. We do not need medical records or other sensitive health information to answer a routine product or order question.

How we use information

• Process payments, fulfill orders, deliver download links, and arrange shipping.
• Answer questions, resolve delivery or access issues, and communicate about your order.
• Maintain records, handle disputes, prevent fraud, and meet applicable legal obligations.
• Understand store and campaign performance and improve our products and customer experience.
• Send promotional emails where you have opted in or where otherwise permitted by applicable law.

We may use purchase history to make messages more relevant, including avoiding promotions for a book or product you already own. Campaign activity may help us understand which messages are useful.

Where a legal basis for processing is required, it depends on the activity: fulfilling a purchase or request, complying with a legal obligation, operating and protecting our business where our legitimate interests are not overridden by your rights, or your consent where required.

Who receives information

Information may be shared with service providers as needed to run the store and fulfill your requests:

• Sellfy: storefront hosting, checkout, digital delivery, order management, and store email tools.
• Payment providers: Stripe, PayPal, or the payment method displayed at checkout.
• Shipping and fulfillment providers: delivery carriers and, for applicable merchandise, production or fulfillment partners.
• Business support providers: services used for customer communications, technical support, recordkeeping, or professional advice.

We may also disclose information when required by law, to respond to lawful requests, protect rights or safety, address suspected fraud, or as part of a lawful business transfer with appropriate safeguards. If you ask us to share information for another purpose, we will handle that request in accordance with applicable law.

For details about provider practices, see the Sellfy Privacy Policy, Stripe Privacy Policy, and PayPal Privacy Statement.

Cookies & outside links

The store platform and connected services may use cookies and similar technologies for checkout, security, preferences, and usage measurement. Essential technologies help the store function. Nonessential technologies are subject to any consent requirements that apply to your visit.

You can manage cookies through your browser and any privacy controls presented by the platform. Blocking essential cookies may affect the cart, checkout, or other store features. Clearing browser cookies does not, by itself, unsubscribe you from email.

Links to social media, suppliers, videos, payment services, or other websites take you to services with their own privacy practices. Those services may receive technical information when you visit or interact with them. Review their notices before sharing information.

Email preferences

You can stop promotional emails through the unsubscribe link in a marketing email or by contacting support@efikzara.com. You do not need to unsubscribe from order support to stop marketing.

Receipts, download links, shipping updates, and necessary customer-service messages may still be sent in connection with your purchase. We may retain a limited suppression record to respect your decision not to receive marketing.

Email opens and clicks may be measured by our email service. Open tracking is not always accurate because email applications can block or pre-load content.

Retention & security

We retain information for as long as reasonably needed for the purposes described here, including order fulfillment, customer support, tax and accounting requirements, dispute resolution, and honoring marketing preferences. The appropriate period depends on the type of record and any applicable legal requirements; providers may have their own retention periods.

We use reasonable safeguards appropriate to the information and services involved. No internet transmission or storage system is completely secure, so we cannot promise absolute security. Keep download links and account credentials private, and contact us if you believe order information has been accessed without authorization.

Your privacy choices

Depending on where you live and the law that applies, you may have rights to request access to, correction of, deletion of, or a copy of your personal information; restrict or object to certain processing; withdraw consent; or complain to a relevant data-protection authority.

To make a request, email support@efikzara.com with enough information to identify your order or subscription. We may need to verify your identity before acting. Please do not include passwords or full payment details.

Some requests are subject to legal exceptions. For example, we may need to retain transaction records required by law. Withdrawing consent does not affect processing that was lawful before withdrawal. Where information is controlled by Sellfy or a payment provider, we may direct you to that provider for the relevant request.

International processing

EfikZara serves customers internationally. Information may be processed by us and our providers in countries other than your own, where privacy laws may differ. Where applicable law requires transfer safeguards, those requirements apply to the relevant processing and provider.

Please do not submit personal information about children through the store. If you believe a child has provided information without appropriate authorization, contact us so we can review the situation and take appropriate action.

Updates & contact

We may revise this policy as our store, services, or legal obligations change. The updated date identifies the current version. Where required, we will provide additional notice or obtain consent before materially changing how information is used; posting an update alone does not replace consent where the law requires it.